Shipping & Returns

Delivery Overview

Orders from Jarvis Food Equipment are generally shipped via a national freight carrier. Freight deliveries are made to a loading dock only unless additional services are requested.

Delivery Options & Requirements

  • Lift-gate delivery is recommended for heavy or bulky items and allows the carrier to lower shipments to curbside.
  • Inside delivery is available for an additional fee and brings your shipment into your space.
  • Residential or limited-access deliveries may incur additional carrier fees, including locations such as homes, schools, churches, and other restricted sites.
  • Someone must be present at delivery to receive and inspect the order. Failed delivery attempts may result in additional re-delivery or storage fees.

Pre-Delivery Planning

  • Measure doorways, hallways, elevators, and passageways to ensure equipment will fit.
  • If advance phone notification from the carrier is required, please request this at checkout.
  • Shipping dates are estimates and cannot be guaranteed. Plan accordingly if working with a deadline.

Inspecting Your Delivery

Before signing the freight delivery receipt:

  1. Inspect the shipment inside and outside for visible damage.
  2. If damage is present, refuse delivery or clearly note all details on the freight bill.
  3. Add the notation: “Possible concealed damage, subject to inspection.”
  4. Take photos if possible and report any issues to Jarvis Customer Support within 24 hours of delivery.

Returns & Exchanges

Eligibility & Timeline

  • All return or exchange requests must be initiated within 7 days of delivery.
  • Items must be unused, in original packaging, and in sellable condition.
  • Custom-built or special-order products are not eligible for return once production has started.

Restocking & Return Costs

  • Restocking fees may apply depending on the manufacturer’s policy.
  • Customers are responsible for return shipping costs unless the return is due to a Jarvis Food Equipment error or a defective product.
  • Using the original packaging helps prevent additional charges.

Return Process

  1. Contact Jarvis Customer Support to request a Return Authorization (RMA) number.
  2. Instructions will be provided on how and where to send the return.
  3. Once the item is received and inspected, refunds will be issued to the original payment method within 2–4 weeks, depending on bank processing times.

Exchanges

Exchanges are handled as separate transactions:

  • The original item must be returned following the standard return process.
  • After return approval, a new order may be placed for the replacement item.

Contact & Support

If you have questions regarding shipping, delivery options, returns, or exchanges, including lift-gate or inside delivery, please contact us:

Schedule a Consultation